Return Policy

Return Conditions

We accept returns within 7 days of delivery if a product is faulty, damaged in transit, or not as described. To be eligible:

• The item must be unused and in its original packaging
• All tags, accessories and free items must be included
• Proof of purchase (order confirmation) must be provided

For hygiene and safety reasons, opened food, medicines and used accessories cannot be returned unless they arrived faulty.

How to Request a Return

Message us on WhatsApp or call within 7 days of delivery with your order details and a photo of the issue. Our team will review and guide you through the next steps.

Refund Process

Once your returned item is received and inspected, we process approved refunds within 5–7 working days via your original payment method or bank transfer. Shipping charges are non-refundable unless the return is due to our error.

Exchanges

Prefer a replacement instead of a refund? We're happy to exchange eligible items for the same or a different product, subject to availability. Any price difference will be settled at the time of exchange.